E. ORAL COMMUNICATION
Examples:
Small business owner/operators:
- greet customers.
- listen to presentations, instructional videos and seminars
for professional development.
- may interact with business partners to share information
on day-to-day activities and engage in strategic planning.
- interact with employees to provide direction, discuss
project needs, participate in staff meetings, and conduct
evaluation appraisals. Misunderstandings may result in the
loss of credibility among staff.
- frequently interact with customers to understand their
requirements and sell goods or services which meet their
interests. Misinterpretation of or indifference to the needs
of customers may result in loss of business.
- negotiate contracts with suppliers and the two parties
may participate in group discussions to improve products
and/or services.
- may interact with landlords to resolve leasing and property
management issues.
- may present information to small groups of investors to
report on performance.
- may present information to large industry groups to promote
business.
- may chair formal meetings during networking sessions hosted
by local trade or business organizations.
Purpose for Oral Communication
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