1.1    define a professional
1.2    demonstrate professionalism
1.3    exhibit ethical conduct
1.4    describe impact of a positive attitude
1.5    describe benefits of professional development
1.6    participate in professional development activities
1.7    identify benefits of employee empowerment
1.8    manage own time effectively
1.9    define leadership
1.10   provide leadership
1.11   manage own stress
1.12   make effective decisions
1.13   manage crisis
1.14   use negotiation skills

2.1    define effective communication
2.2    describe types of communication
2.3    outline benefits of effective communication
2.4    isten effectively
2.5    outline question types
2.6    speak effectively
2.7    write effectively
2.8    use telecommunications effectively

	
1.1    define business planning terms

	
2.1    evaluate status of business

3.1    update business plan
3.2    follow business plan

4.1    describe benefits of strategic alliances
4.2    describe ways to form strategic alliances

1.1    define importance of using a budget
1.2    develop budget
1.3    implement budget

2.1    monitor accounting procedures
2.2    use cash flow statement

1.1    conduct market research
1.2    update marketing plan
1.3    implement action plan

2.1    advertise
2.2    produce promotional materials
2.3    distribute promotional materials
2.4    participate in industry shows
2.5    conduct public relations activities

1.1    define human resource management
1.2    describe human resource management
1.3    update human resource plan
1.4    develop job descriptions
1.5    develop employment application and interview forms

2.1    solicit and screen applicants
2.2    interview applicants
2.3    select final candidate
2.4    make job offer

3.1    identify benefits of training
3.2    identify components of employee handbook
3.3    conduct orientation for new employees
3.4    plan training for staff
3.5    conduct in-house training session
3.6    encourage ongoing professional development

4.1   identify importance of personnel files
4.2   maintain personnel files
4.3   schedule staff
4.4   identify benefits of staff meetings
4.5   plan staff meetings
4.6   conduct staff meeting
4.1   identify purpose of on-the-job supervision
4.8   supervise staff
4.9   promote teamwork
4.10  motivate employees
4.11  prepare for performance appraisal
4.12  conduct performance appraisal
4.13  address performance deficiencies

5.1    dismiss employees
5.2    lay off employees
5.3    process resignations

1.1   describe benefits of using technology
1.2   monitor administrative functions
1.3   implement policies and procedures
1.4   maintain records system
1.5   administer payroll
1.6   administer benefit program
1.7   monitor cash control procedures
1.8   administer accounts receivable procedure
1.9   administer accounts payable procedure
1.10  administer petty cash/payout system
1.11  work with financial institutions
1.12  research and apply for funding
1.13  comply with legal requirements
1.14  comply with licensing and insurance requirements

2.1    define risk management
2.2    identify objectives of risk management
2.3    describe ways to manage financial risk
2.4    develop risk management plan
2.5    prepare for emergencies
2.6    respond to emergencies
2.7    maintain facility and equipment

3.1    purchase materials, products and services from
       suppliers
3.2    outline benefits of following inventory procedures
3.3    follow procedures for maintaining inventory
3.4    follow receiving procedures

4.1    define contract
4.2    negotiate contracts
4.3    develop proposals
4.4    manage projects

1.1    describe importance of professional business image
1.2    maintain positive company image

2.1   establish pricing
2.2   display products
2.3   provide customer service
2.4   provide service to client with special needs
2.5   handle client concern or complaint
2.6   develop quotes
2.7   provide information about products and services
2.8   sell products and services
2.9   deliver products
2.10  deliver contracted service
2.11  follow up after sale